Terms & Conditions
Only individual customers and “end user” companies buying for purposes other than resale may place orders on the rossellaugolini.com site. The resale or distribution of items purchased on rossellaugolini.com is strictly prohibited.
Rossellaugolini.com reserves the right not to act upon orders placed by anyone other than an “end buyer”, or orders that do not comply with its sales policy.
These terms may be modified to accommodate regulatory changes. New terms apply once posted.
Availability
Ensure number, size, and price are correct when ordering. If a product is marked “OUT OF STOCK”, you may contact us to be notified once available.
Orders
All deliveries are insured until signed for. Products are delivered to the address indicated at checkout. We are not responsible for incorrect address information.
For your first order, create an online account and keep it updated.
The contract is considered final once we receive and verify the electronic order form.
Submitting the form means accepting these Terms and Conditions.
Acceptance is mandatory to complete your order.
Pre-orders
A deposit is required when placing a pre-order for jewellery.
Prices and Payment
Products are billed at the price in effect at the time the order is processed.
Payment options:
- Credit card
- PayPal
Confirmation
Payment system data serves as proof of financial transactions.
Shipping Times & Costs
We do not ship to PO boxes.
Provide accurate address details including any building, floor, or access codes.Prices:
- € Italy: VAT included
- € EU: Local VAT included
- € UK: Duties & taxes included
- € USA: Customs duties included
- € Rest of the world: Taxes and customs duties excluded
Insurance: All deliveries are insured.
Tracking: We personally track all shipments and provide a tracking number.
Delivery issues: Report delays > 4 days to export@rossellaugolini.com within 15 calendar days of order confirmation.
Check goods upon receipt. Report any damage or errors immediately.
If items don’t match your order or you’re not satisfied, refer to the “Returns/Exchanges” section.
We endeavour to ensure shipping and delivery is a smooth and hassle free process, however when fine jewellery passes across customs borders, some customs departments require further documentation from you in order to import the goods. In this case Fedex will always contact you to require any further information. Please contact info@rossellaugolini.com if you have any questions regarding the shipment of your purchase.
SHIPPING WITHIN EUROPE
Delivery within Europe is free of charge
Delivery time: 7-30 days
Shipping method: Free shipping via DHL, fully insured
All taxes and customs duties are included in the price of the piece, you will not need to pay anything additional on delivery.
SHIPPING TO THE UK
Delivery to the UK is free of charge
Delivery time: 7-30 days
Shipping method: Free shipping via Fedex or DHL, fully insured
All taxes and customs duties are included in the price of the piece, you will not need to pay anything additional on delivery.
SHIPPING TO THE US
Delivery to the US is free of charge
Delivery time: 7-30 days
Shipping method: Free shipping via Fedex or DHL, fully insured
All taxes and customs duties are included in the price of the piece, you will not need to pay anything additional on delivery.
In order to clear your parcel through customs, your identification number might be required (social security number). In this case, Fedex will send you a Customs and Border 5106 form, in order to transmit it to the American customs officer handling your parcel.
SHIPPING TO THE REST OF THE WORLD
Delivery to the Rest of the World is €60
Delivery time: 7-30 days delivery
Free shipping via Fedex or DHL, fully insured
Taxes and customs duties are payable by the customer, Fedex will contact you to remit the payment
Please contact export@rossellaugolini.com to arrange a purchase / shipment outside the EU, UK or U
Returns / Exchanges
Refunds are issued based on the original payment method and may take up to 15 days.
Additional bank fees may be deducted.Returned jewellery must be:
- Unworn
- In pristine condition
- With security tag attached
- In original packaging
Damaged or incomplete items will not be refunded or exchanged.
Custom/engraved/bespoke jewellery is not eligible for return or exchange.
If you should wish to return your Rossella Ugolini jewellery, we allow 14 days from receipt for return.
Please contact export@rossellaugolini.com to arrange the return. If we arrange the return shipment on your behalf, the cost of the shipment will be deducted from your refund.
For customers living in the UK or USA the duties paid on your items will also be deducted from your refund.
We will refund to the original payment method. Please note that refunds may take up to 15 days following the reception of your return.
Jewellery must be returned unworn, in pristine condition and in the original packaging with the original tag.
Engraved, bespoke or custom jewels cannot be exchanged or refunded.
Do not hesitate to contact export@rossellaugolini.com if you have any questions regarding the return or exchange of a purchase.
Liability
Product images and texts are not contractual. We are not liable for errors in these representations.
We are not liable for issues caused by stock shortages or force majeure events.
Governing Law – Disputes/Litigation
Warranty
- Free repairs or replacement within 60 days
- 6-month warranty extension after repairs
- 2-year renewal if replaced
Consumers may request a price reduction or contract termination if:
- The seller refuses repair or replacement
- Repair/replacement takes over 60 days
- There is major inconvenience to the consumer
- Non-conformity persists after attempts to resolve
Immediate termination or reduction is possible for serious defects.
Minor defects do not justify contract rescission.
