Shipping is free for orders over € 200.00 at the same address. For orders of less than this amount, the fee is:
- € 9,00 for Italy
- € 18,00 for Europe
- € 28,00 for the USA and Canada
For other countries the shipping fees will be calculated from time to time.
If you are not completely satisfied with your purchase, you can request an exchange or return within 14 days from the delivery date.
If you want to change the purchased item or request a refund, you must write an email at email@example.com
The articles in which all the materials are attached and equipped of the original tag “Rossella Ugolini” will be accepted.
We cannot accept returns for custom-made or engraved items.
We reserve the right to refuse items returned after 14 days of delivery or in conditions other than those in which you received them. If your return does not meet the conditions, the package will be sent back to you and the refund will not be made.
We recommend returning the courier item with tracking as we cannot accept responsibility for any damage or loss of the package in transit.
The cost of shipping, except in the case of a defective product, will be your responsibility.
Within 7 working days from the email confirming the acceptance of the return, our bank will refund the credit card used for payment.